Getting started

Create an account, set up your own profile, and add the first few people.

Creating your account

Sign up with an email address and a password. We send a six-digit code to that address; entering it verifies the account and unlocks the rest of the platform.

If the code has not arrived after a minute, check your spam folder, then use the resend option on the verification screen. Codes expire after ten minutes.

Setting up your own profile first

Onboarding walks you through creating your own person record. This matters more than it looks: your profile is the anchor the rest of your tree hangs from, and it is what lets other relatives find and connect to you.

Your name, including any other names you are known by
Date and place of birth
Your current location, if you want relatives to be able to find you

Everything beyond your name is optional, and each section has its own visibility setting. You can start private and open things up later.

Adding your first relatives

Start with the people you know best — parents, siblings, children — rather than trying to reach back to a distant ancestor immediately. The tree grows more reliably outward from what is certain.

1Open your own profile and choose Add relative.
2Pick the relationship — parent, child, sibling, spouse or partner.
3Enter what you know. A name and their gender at birth are enough to begin with.
4Save. The relationship appears immediately, marked Pending until the other person confirms it.

Gender at birth is asked for because relationship names depend on it — it is what lets the platform describe someone as an aunt rather than an uncle, or a niece rather than a nephew. It is a separate field from how a person identifies, which lives on their profile.

Editing a person, and how saving works

The person editor saves as you go. There is no Save button: a moment after you stop typing, the change is written, and an indicator at the top of the page shows when the last save landed.

If a save fails — you went offline, or the connection dropped — the indicator says so and offers a retry. Nothing is lost silently.
Saving pauses while a date range is impossible (a death before a birth) and resumes once it is corrected.
Done finishes any pending save and returns you to the profile. Leaving another way is safe too.

A record is long, so it is split into sections — identity and names, birth and death, personal details, places, background and biography, contact, and privacy. Identity and the life dates start open; the rest stay folded until you want them. The list beside the form jumps straight to any section.

Places are chosen down a ladder — continent, country, state or region, LGA or county, city or town, then community — with each step offering only the places inside the one above it. If you already know the name, search for it instead and the tiers above fill themselves in.

Privacy is edited in the same place as the facts it covers, section by section, so you can decide who sees a date or an address at the moment you record it.

Still stuck?

If this did not answer your question, that is worth knowing — it tells us what to write next.

Contact support